Ways to resolve a communication breakdown

Ways to resolve a communication breakdown

 

Putting procedures in place to put an end to breakdowns of communication may seem like a large task; but there are some really simple things you can do to ensure communication is never a problem in your business.

 

1. Observe

How your business communicates may be engrained in your ethos. You may have one overarching way that you expect every team to give and feedback information.

This only works to a certain extent. I’m sure you can see the obvious reasons why.

It’s useless to try and pin down a communication strategy before you’ve even got a team together because you don’t know the personalities of that team or how they’re going to work together.

Take the time to observe how each member of your team works, talk to them in regular one-to-ones and discuss how best they like to receive information; relating to their job role and then how they feel they can best use this information for others.

 

 

2. Options

As discussed earlier, we rely heavily on email.

 

Giving your entire team only this tool to communicate with will take you straight to a communication breakdown every time.

 

Whether giving your team another computer-based tool, introducing more huddles and meetings, encouraging them to pick up the phone more or urging them to physically walk round to a person’s desk, giving them communicative options will help them feel less trapped in the restrictive vices of the email world.

 

 

ALSO READ: 1 In 6 Men Aren’t Washing Their Hands After Having A Poo At Work

 

 

3. Sharing is caring

Updates, updates, updates. If the marketing team has just created a new campaign for the company, let everyone know.

 

If the business analysts have just compiled a really interesting consumer report, share it out.

 

Site-wide updates are vital for keeping everyone in the know. This is within reason. Your company doesn’t need to know that the new starter worked out how to do a V-lookup in Excel.

 

Save these little vignettes for team-wide updates and share the big wins with everybody.

Don’t rely on email for this. Have large meetings headed up by the CEO once or twice a month. Your team members deserve transparency.

 

 

4. Practice makes perfect

Providing consistent training sessions on how and why we communicate as a business, the best way to write an email; communicating across every level of the company and how to give feedback in the most effective way will lift communication breakdowns the more you do them.

 

These training sessions are also a great way to bring together members of staff who may not already be in direct contact with each other, building morale through one shared goal.

 

 

5. One team, one dream

If you resolve a communication breakdown and teach your team the value of communication, the benefits abound.

Good communication builds a strong team that people want to engage in, it streamlines work processes; it equips your workers with the tools to take on anything that’s thrown at them and ultimately makes your business sing.

About The Author

Osigweh Lilian Oluchi is a graduate of the University of Lagos where she obtained a B.A (Hons) in English, Masters in Public and International affairs (MPIA). Currently works with 1stnews as a Database Manager / Writer. [email protected]

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