Ways technology can help you do more for your customers

Ways technology can help you do more for your customers

 

 

There’s no doubt that technology has revolutionized many things, both in business and in everyday life.

 

One of these areas is the quality of service you can offer your customers and how you can improve their experience.

 

 

Here are six ways technology can help businesses to do more.

 

1. Easy Online Ordering

Whether you’re looking to operate solely through an e-commerce store or you’re a physical store looking to branch out; offering online ordering capabilities is a better way to provide your customers with what they want (and need).

 

Not only that, but with the rise of the online world; it’s crucial for any business to explore the online potential to ensure that they are not getting left behind in a competitive market.

 

Not only do you need to offer online ordering potential if you can, but you need to make it as smooth and simple as possible.

 

Technology can help you to do that if you use the right website hosting, software, and features to create an easy experience.

 

 

2. Connect Through Social Media

Customers will love reaching out on social media, and if you’re providing a platform for them to connect with you, you can learn more about them, communicate with them and answer questions and queries in an easier way.

 

As a business, you should always be looking to take advantage of social media, especially when it comes to connecting with your target market.

ALSO READ: Technology leadership: The moral calculus – Chris Uwaje

 

3. Offer Improved Customer Service

Giving a comprehensive customer service experience is key, and technology can enable this on many fronts.

 

Using technology, you can open up many key channels of communication to improve your customer service offerings. This could be:

  • Live chat software to solve problems there and then
  • Video chat
  • Social media messaging and conversations
  • Email chains
  • Other instant messaging services, such as Facebook (News – Alert) Messaging or WhatsApp

 

 

4. Offer Subscription Services

If you’re a business that can offer subscription services with your product; this is a great way to market long-term potential, gain repeat orders and build better connections.

Ongoing subscription services can make it a lot easier for customers who know what they want regularly and can easily manage an online account.

This is especially helpful for busy people, such as working parents who want an easy subscription box for kids like with www.kidpik.com.

 

 

5. Build Customer Loyalty

Technology is the way to go when thinking about forming long-term connections with your customers for repeat business.

You can more easily provide your customers with what they need, remind them of past orders; treat them to deals and email mailers, and help them build an ongoing account with you.

Technology makes long-term business loyalty much easier to create and helps you to reach out at the right moments.

 

 

6. Use Analytics to Better Understand What Your Customers Want

As a final point, using analytics online for customer behavior and search behavior will help you to tailor your business to the habits of your buyers.

 

Only through using good analytical software can you learn valuable insights into how your customers are behaving and what they are responding positively to in regard to your business.

About The Author

Osigweh Lilian Oluchi is a graduate of the University of Lagos where she obtained a B.A (Hons) in English, Masters in Public and International affairs (MPIA). Currently works with 1stnews as a Database Manager / Writer. [email protected]

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